Privacy Policy

Privacy Policy - Damaclius Technologies

We value and respect your privacy. This Privacy Policy describes how Damaclius Technologies (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information. By using our website or services, you consent to the data practices outlined below.

Who we are & how to contact us:

Business Name: Damaclius Technologies

Website: https://www.damacliustech.com/

Email: info@damacliustech.com

Phone/WhatsApp: +254715954299

Operating Hours: Monday - Saturday: 8:30 am – 7:00pm (EAT)

                             : Sunday: CLOSED

                             : Public Holidays: CLOSED

1. Collection and Use of Personal Information

What We Collect

We may collect personally identifiable information, including but not limited to:

  • Name, address, email, phone number
  • Payment information
  • Delivery or shipping details
  • Location and device identifiers

If you contact us through Live Chat on our website, we may collect your name, email address, phone number, and the content of your message to provide customer support.

How We Use Your Data

Your personal data may be used for purposes such as:

  • Processing and delivering orders
  • Customizing user experience
  • Improving our services and product offerings
  • Managing customer relationships
  • Communicating promotions, updates, and relevant offers
  • Detecting and preventing fraud or abuse

2. Communication Preferences

By engaging with us, you agree to receive communications via:

We may contact you through:

  • Email, SMS, phone calls, or Live Chat related to your orders or account

  • Promotional messages and notifications (with your consent)

You may opt out of promotional communications at any time by contacting us or using the unsubscribe link provided in our messages.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us recognize your device, remember your preferences, and improve our services.

Cookies and tracking tools may be used to:

  • Remember login and user preferences

  • Analyze website traffic and usage

  • Improve system performance and user experience

  • Support Live Chat functionality and customer support interactions

  • Measure marketing and advertising effectiveness

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features and functionality on our website.

4. Data Ownership and Accuracy

Users are responsible for ensuring that any information they provide to Damaclius Technologies is:

  • Accurate, complete, and up to date

  • Lawful and not misleading, harmful, or infringing on any third-party rights

  • Provided with proper authorization

By submitting information through our website, forms, Live Chat, or other communication channels, you grant Damaclius Technologies permission to use this information for:

  • Processing orders and transactions

  • Providing customer support and Live Chat assistance

  • Account management and service delivery

  • Communication related to your purchases or inquiries

We do not sell or rent your personal information to third parties.

5.Data Rentention

We retain personal information only for as long as necessary to:

  • Process and complete your orders and transactions

  • Provide customer support, including email, phone, WhatsApp, and Live Chat assistance

  • Manage your account and service history

  • Comply with legal, tax, accounting, and regulatory obligations

Order and transaction records may be retained for a reasonable period as required by law or for business operations.

When personal data is no longer required, it is securely deleted, anonymized, or destroyed.

6.Children’s Data

Our website and services are intended for individuals 18 years of age or older.
We do not knowingly collect, use, or store personal information from children under the age of 18.

If we become aware that personal data has been collected from a minor without parental or guardian consent, we will take steps to delete such information promptly.

If you believe that a child has provided personal information to us, please contact us immediately at:

Email: info@damacliustech.com
Phone/WhatsApp: +254 715 954299

7.Third-party Links

Our website may contain links to third-party websites or use third-party services to support our operations.

We may share limited information with trusted third-party providers to:

  • Process payments

  • Deliver orders through shipping carriers

  • Provide customer support (including Live Chat)

  • Send communications and notifications

  • Analyze website usage and improve performance

These third-party providers are authorized to use your information only as necessary to provide their services.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party services they interact with.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

These measures include:

  • SSL encryption to protect data transmitted through our website

  • Secure payment processing through trusted third-party providers

  • Restricted access to personal information

  • Secure password and authentication practices

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage users to protect their account credentials and log out when using shared devices.

9. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted third-party service providers when necessary to operate our business and provide our services, such as:

  • Payment processors (to securely process transactions)

  • Delivery and logistics providers (to fulfill and ship orders)

  • Marketing, analytics, and website performance platforms

These partners are required to maintain the confidentiality and security of your information and may only use it for the services they provide to Damaclius Technologies.

We may also disclose information if required by law or to protect our legal rights.

10. Examples of Information Collected

We may collect the following types of information:

  • Contact details (name, email address, phone number, delivery address)

  • Order and transaction history

  • Payment information (processed securely through third-party payment providers; we do not store full card details)

  • Technical data (IP address, browser type, device information, time zone)

  • Location information (if enabled on your device)

  • Customer support communications, including email, phone, WhatsApp, and Live Chat messages

  • Updated contact or delivery information provided by you or authorized third-party services

11. User Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of inaccurate information

  • Object to or restrict certain data processing

  • Withdraw consent at any time

  • Request data portability where technically possible

To exercise any of these rights, contact us through any of the following channels:

We may need to verify your identity before processing your request. Requests will be reviewed and responded to within a reasonable timeframe.

12.Complaints

If you have any privacy concerns, questions, or complaints, please contact us first so we can resolve the issue promptly:

We aim to respond to all complaints within a reasonable timeframe.

If your concern is not resolved, you have the right to lodge a complaint with the:

Office of the Data Protection Commissioner (ODPC), Kenya

Website: https://www.odpc.go.ke/

13.Changes to this Privacy Policy

Damaclius Technologies reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operations, legal requirements, or data practices.

Any updates will be posted on this page, and the Last Updated date will be revised accordingly. We encourage users to review this Privacy Policy periodically.

Last Updated: February 2026

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