Refund Policy – Damaclius Technologies
1.RETURNS & REFUNDS
Return Period
Items may be returned within 14 days of delivery.
We strive to deliver the best quality and value. If for any reason you are not satisfied with your order, you may request a return within the return period.
Return Conditions
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Products must be unused, in their original condition, and in the original packaging.
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Used products or items damaged by the customer will not be eligible for a refund.
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To request a return authorization, email info@damacliustech.com with your order details and the reason for return.
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Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
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Once the returned item is received and inspected, a refund will be issued to the original payment method within 5–7 business days.
2.LATE OR MISSING REFUNDS
Refunds are processed within 5–7 business days after the returned item has been received and inspected.
Once the refund is issued, the funds may take additional time to appear in your account depending on your bank or payment provider.
If you have not received your refund after 7–10 business days:
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Check your bank account again.
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Contact your credit card company or payment provider, as processing times may vary.
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Contact your bank, as there may be a delay before the refund is officially posted.
- If you have completed these steps and still have not received your refund, please contact us:
Email: info@damacliustech.com
Tel: +254715954299
3.How long does delivery take?
Orders are processed within 1 business day after confirmation.
Delivery typically takes 2–3 business days after shipment, depending on your location.
Estimated total delivery time: 2–4 business days.
If your order has not arrived within the estimated delivery time, please contact our support team:
Email: info@damacliustech.com
Tel: +254715954299
This policy excludes delays caused by incorrect shipping information provided by the customer or missed delivery attempts.
4.Can you provide me with a tracking number?
Yes. Once your order has been shipped, a shipment confirmation email containing your tracking number will be sent to the email address provided during checkout.
Tracking information is typically available within 24 hours after the order has been dispatched.
If you do not receive your tracking information, please contact us:
Email: info@damacliustech.com
Tel: +254715954299
5.I've entered the wrong shipping address, can I change it?
If you need to update your shipping address, please contact us immediately at:
Email: info@damacliustech.com
Tel: +254715954299
Address changes can only be made before the order is processed or shipped.
Orders are typically processed within 1 business day. Once an order has been shipped, we are unable to make any changes.
Please ensure that your shipping information is accurate at the time of checkout. Damaclius Technologies is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.
6.Can I cancel my order after it has been placed?
Orders may be cancelled within 1 business day after they are placed, provided the order has not yet been processed or shipped.
To request a cancellation, please contact us immediately:
Email: info@damacliustech.com
Tel: +254715954299
Once an order has been processed or shipped, it cannot be cancelled. In such cases, you may follow our Returns & Refunds Policy after receiving the item.
Approved cancellations may be subject to a 15% processing/restocking fee.
7.Policy Updates
Damaclius Technologies reserves the right to update or modify this policy at any time to reflect changes in our operations, legal requirements, or service practices.
Any updates will be posted on this page, and the Last Updated date will be revised accordingly.
Last Updated: February, 2026
